Frequently Asked Questions

Idea

— What is Blank?
— What’s the point?
— Why the name Blank?
— What’s the difference between Blank and other messengers?
— What purpose does it serve?
— Who’s the target audience of Blank?
— Is there any chat history?
— Why does the text disappear?
 

Basics

— How to start using Blank?
— How can I know which of my contacts have Blank?
— Can I share photo/video/other files?
— How many people can chat at one time?
— How can I invite friends to Blank?
— How to change sound?
— The text in dialog disappears too fast! I do not have time to read a person I’m talking to.

 

Other

— Do you have an Android version? / When will an Android version come out?
— I have an issue!
— I cannot register!
— When I open the app I see: ‘Your number is no longer allowed to use our service…’
— Which devices is available Blank at?
— When Blank was founded?
— How do you monetize this?
— Is the Blank app free?


Idea

— What is Blank?
Blank is a no-nonsense instant messenger where text appears in actual real time and disappears soon after. You can also take a look at our presentation.

— So what’s the point?
Much like in a face-to-face conversation, you can communicate letter-by-letter and word-by-word. It really is the next best thing: you can see straight away what the other user is saying. The way you share ideas has changed completely compared to other messengers. No waiting, no lagging – just communicating. That is messaging without delay.

— Why is it called so?
When talking to somebody and saying words out loud, nothing lingers — it’s just blank. The idea of live conversation in text — that is what Blank is about.

— What’s the difference between Blank and other messengers?
That is the point — there are no similar messengers. Only in Blank can you see what the person is typing right then and you can take the hint immediately.

— OK, what purpose does it serve?
Blank is an instant messenger where you can chat only while both of you are online. It’s like you are calling someone, but using text. And right away you receive an answer, letter by letter. No delayed correspondence. Individuals use Blank if they want to chat right there and then.

— Who’s the target audience of Blank?
Nowadays people spend more and more time with their phones and other gadgets. When choosing between calling or texting someone, they will most likely choose the second option. But as it happens, during phone calls people prefer to receive the answer immediately. That is where Blank proves helpful.

— Is there any conversation history?
There’s no history. With Blank you share only the information that is important at that moment.

— Why do the words disappear?
As with conversations, you can only hear what your partner is saying right now. The same is with Blank: on the screen you see only the most recently typed words.

 

Basics

— How to start using Blank?
You need to download Blank and undergo simple registration: enter your phone number, receive an SMS with a confirmation code and enter it, then enter your first and last name. Nothing more.

— How do I know which ones of my contacts use Blank?
The list ‘People with Blank’, displays said contacts. You can also import your contacts from Facebook. Or invite a friend straight away via text.

— How can I share photo/video/other files?
No support for photo-, video- or file-sharing is provided. There is only the real-time letter-by-letter chat.

— How many people can chat at the same time?
Currently only two. However, later the chat group will be extended. Who knows how many then.

— How to invite a friend to Blank?
Select someone you would like to invite under ‘Contacts’. Tap the ‘+’ icon or ‘Invite to Blank’; this prompts the sending of an SMS/iMessage with an invitation. Note that carrier charges may apply. You can also try to send the person a download link via any other convenient service: email, Viber, WhatsApp, etc. The link: http://blank.im/download/

— How to change the text tone?
Go to Settings -> ‘Sounds and Notifications’. Tap ‘Text Tone’ and select the text tone you want.

— The text in dialog disappears too fast! I do not have time to read a person I’m talking to.
Just a bit down the text disappearance speed in Settings (‘Message Fade Speed’)!

 

Other

— Do you have an Android version? / When will an Android version come out?
Currently, the Android client development is not yet started, but we would like to. We launched recently, and now we are trying to understand, how good we are. This will give us a lot for making further decisions.

— There’s been a bug!
Feel free to report it via the ‘Report a Problem’ in the app settings, or e-mailing at support@blank.im.

— I cannot register!
Please check the ability to receive SMS’s (try to send SMS to your own number). Then please contact our support, and describe what you have done to ensure you can get a SMS (What number did you use? Did you get the SMS we sent to your phone number? How many times have you tried? etc.).

— When I open the app I see: ‘Your number is no longer allowed to use our service. If you think this was done by mistake you can contact us and we will look into your case.’
If you got this message, this means that your number has been banned.
Some of the reasons you can be banned:
 • You have been blocked by a large number of users;
 • You are using the service for spamming;
 • You are sharing obscene or illicit material;
 • You are pretending to be another person.
Note that Blank reserves the right to refuse service for any reason without prior notice, at our sole discretion, without warning.

— Which devices is available Blank at?
Currently Blank is available on iPhone only, iOS version 7 or later.

— When Blank was founded?
Blank was founded in January, 2015. The idea was thought up in late December, 2014. Blank for iOS was released at 17 May, 2016 and is now available for download.

— How do you monetize this?
We believe that Blank should be free for all end users. We are experimenting with different methods of monetization in b2b and education.

— What is the price of the Blank application?
Blank is free, enjoy!